Careers

Salary Range: $98,000 - $112,000

Job Description

We are seeking a talented and experienced Technical Implementations Consultant to join our team and report directly to the Implementations Manager. In this role, you will be crucial in helping our clients successfully onboard and integrate with Lendio's Intelligent Lending and Embedded Lending solutions. You'll work closely with our Implementations Manager, Product, Engineering, and Account Management teams to ensure a smooth and seamless technical implementation experience for our customers.

What you will own

• Executing technical implementation plans for our Embedded Lending and Intelligent Lending SaaS products, as well as onboarding new Lenders to our Marketplace platform.

• Becoming an expert in Lendio’s SaaS products and the Lendio API, providing technical guidance and support to clients.

• Collaborating with the Implementations Manager, Account Managers, and Product Marketing team to ensure a smooth and seamless implementation process for clients.

• Working closely with product and development teams to stay up-to-date on product upgrades and the roadmap, ensuring accurate and timely client implementations.

• Providing technical support and troubleshooting during the implementation phase, addressing client questions and issues effectively.

• Contributing to and updating technical documentation to provide the most current and valuable information for our customers.

• Managing the flow of technical support requests during implementations and keeping relevant internal and external stakeholders informed of progress and any issues.

What you'll need to be successful

• A friendly personality and strong customer service skills, with a genuine desire to help clients succeed.

• 3+ years of experience in a similar technical implementation, preferably in a SaaS environment.

• Experience working with public REST APIs, including understanding best practices around API usage and implementation.

• Solid project management skills, with the ability to manage multiple client implementations simultaneously.

• Excellent communication skills (technical, written, and verbal) to effectively explain complex technical concepts to both technical and non-technical audiences.

• A proven ability to troubleshoot technical issues and provide effective solutions.

• A self-starter who can think on their feet and proactively identify solutions to challenges.

Pay Range:

Benefits

• Be part of a high-performing, collaborative team, and have fun at work each day

• Competitive pay

• A full suite of traditional benefits

• Untracked PTO (Paid Time-off)

• 401(k) with company match

• Company-contributed HSA

• Onsite gym and standing desks

• Wellness program

• Discounted cellular plans

Get to know Lendio:

Lendio is the nation’s leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations.

Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives—an employee-contribution and employer-matching fund, in partnership with KIVA–provides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund.

Lendio is an equal opportunity employer committed to diversity and inclusion. We welcome anyone who wants to help small businesses survive and thrive and aligns with our core values, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

Lendio participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.