Careers

Job Description:

A Helpdesk Technician I assists internal employees with any issues involving their computer hardware, communications software, computer applications, or conference room equipment. Their duties include responding to internal employees, determining the cause of computing issues, and fixing technical problems.

What you will own:

• Equipment purchase.

• Hardware / software setup and installation.

• Perform basic repair and troubleshooting on both Apple and PC computers.

• A/V equipment setup and troubleshooting.

• Inventory management.

• New user set up.

• Helpdesk support tickets

What you’ll need to be successful:

• Windows pc and Apple mac environment

• Imaging computers (installing os and required apps)

• ​OS install, WDS, MDT, Chocolatey

• Troubleshooting computer issues.

  Headset, Sound, Network/internet connectivity, peripherals.

• Networking

• Active Directory

• Ticketing systems and knowledge base

• Remote software

• Phone systems

• Experience administrating Gsuite, Microsoft Azure, Active directory, Okta, Zoom, Slack, Zendesk, Microsoft office suite, Connectwise, Anydesk, Twilio,

• Basic Networking: IP address, Subnet mask, Dns, VLan, Router, Switch, Cabling (Cat 5,6,7,8), Wireless, Access point.

• Basic programming / scripting.

• Previous experience as a helpdesk technician.

• SOC / PCI controls

Pay Range:

Benefits

• Be part of a high-performing, collaborative team, and have fun at work each day

• Competitive pay

• A full suite of traditional benefits

• PTO (Paid Time-off)

• 401(k) with company match

• Company-contributed HSA

• Onsite gym and standing desks

• Wellness program

• Discounted cellular plans

Get to know Lendio:

Lendio is the nation’s leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations.

Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives—an employee-contribution and employer-matching fund, in partnership with KIVA–provides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund.

Lendio is an equal opportunity employer committed to diversity and inclusion. We welcome anyone who wants to help small businesses survive and thrive and aligns with our core values, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

Lendio participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.