Careers

About Katapult

Our mission is clear: to unlock financial possibilities through innovative technology. Our vision is to remove financial barriers and transform the shopping experience with technology that simplifies and enhances access for consumers. Our core values reflect how we operate—we aim to uplift our employees, customers, and retail partners by offering transparent and innovative financial solutions. We deliver outstanding results through dedication, integrity, and teamwork, creating opportunities for success and growth every day. Inclusion is at the heart of who we are; together, we achieve more. We work hard, play hard, and celebrate big wins.

At Katapult, we believe that opportunity is everything, and our people drive our success. We seek individuals who are committed to excellence, eager to learn, and ready to bring their best every day. With a competitive benefits package, an engaging culture, and ample opportunities for career advancement, Katapult is committed to investing in its people.

Position Overview

The Client Success Manager is responsible for the sales of the organization's LTO (lease-to-own) product nationally and provides ongoing support to merchants. The individual will work to achieve and surpass sales goals by maintaining and expanding existing business opportunities with ecommerce and brick & mortar merchants.

Primary Job Duties Include (but are not limited to)

• Develops and increases sales revenue to meet assigned targets
• Onboard new merchants via training and ramp up performance through continuous improvement in the areas of marketing, underwriting, and product enhancements
• Keeps merchants informed of product changes, services and other general information of interest to customers
• Identify new methods for driving LTO traffic
• Monitor competitive activity and assess opportunities and threats
• Troubleshoots problems and coordinate with applicable departments regarding product issues or enhancements
• Target and develop omnichannel sales opportunities within existing accounts to present Katapult’s leasing platform
• Maintain a current knowledge of industry trends, opportunities, channels, products, and competitors to be seen as a trusted business advisor to accounts
• Represent Katapult at networking events, conferences and in-person meetings with accounts
• Maintain relationships with strategic retail partners to drive existing and new business
• Identifies social media strategy opportunities and partners with the merchant to implement
• Other job duties as assigned

Qualifications

• Bachelor's degree or equivalent experience
• Five plus years of eCommerce/brick & mortar experience with account management, marketing or consumer finance
• Proven success in developing eCommerce & brick & mortar retailer relationships in the B2B and B2C space
• Experience interacting with C-level executives in traditional corporate settings and start-up situations
• Excellent project management skills with some experience in tech industries
• Strong presentation and communication skills
• Advanced training in marketing techniques preferred
• SEO and Data Analytics for Marketing Recommendations
• This position requires less than 25% travel. Occasional travel outside the local area and overnight.