Client Success Manager



Customer Service
Plano, TX, USA
Posted on Friday, September 1, 2023

The Client Success Manager is responsible for the sales of the organization's LTO (lease-to-own) product nationally and provides ongoing support to retailers. The individual will work to achieve and surpass sales goals by maintaining and expanding existing and new business opportunities with ecommerce and brick & mortar retailers.

Primary Job Duties Include:

  • Develops and increases sales revenue to meet assigned targets.
  • Keeps retailers informed of product changes, services and other general information of interest to customers
  • Checks on competitive activity and develops new methods of driving LTO traffic
  • Troubleshoots problems regarding products provided.
  • Target and develop omnichannel sales opportunities within existing accounts to present Katapult’s leasing platform
  • Maintain a current knowledge of industry trends, opportunities, channels, products, and competitors in order to be seen as a trusted business advisor to accounts
  • Represent Katapult at networking events, conferences and in-person meetings with accounts
  • Maintain relationships with strategic retail partners to drive existing and new business
  • Identifies social media strategy opportunities and partners with the retailer to implement
  • Other job duties as assigned


  • Bachelor's degree or equivalent experience
  • Five plus years of eCommerce/brick & mortar experience with account management, marketing or consumer finance
  • Proven success in developing eCommerce & brick & mortar retailer relationships in the B2B and B2C space
  • Experience interacting with C-level executives in traditional corporate settings and start-up situations
  • Excellent project management skills with some experience in tech industries
  • Strong presentation and communication skills
  • Advanced training in marketing techniques preferred
  • SEO and Data Analytics for Marketing Recommendations
  • This position requires less than 50% travel. Occasional travel outside the local area and overnight.

Benefits and Perks: At Katapult, there's a lot more to consider than just base pay! We pride ourselves in offering an above-market total compensation package along with other benefits:

  • Work from home
  • Work for a fully remote organization (we all work remotely!)
  • Medical coverage starting at $0.00 cost to you
  • Dental ​& Vision
  • Flexible Spending Accounts
  • New Parent Leave
  • 401K (100% company match up to 5% - immediate vesting) ​
  • Flexible Paid Vacation & Personal Time Policy - "Unlimited PTO"
  • Company-paid life & disability insurance
  • Pet Insurance
  • Employee Assistance Program for personal counseling
  • Legal Services & more!

About Katapult:

Katapult’s mission is simple: Our technology inspires financial possibility. Our vision is to create a world where financial barriers no longer exist by providing disruptive technology that empowers and simplifies the shopping experience. Our values speak volumes about how we operate. We enhance the lives of our employees, customers, and retail partners by providing transparent, innovative and empowering financial products. We achieve extraordinary results through commitment, integrity and teamwork. We create opportunities for success and growth everyday. Inclusion is in our DNA, together we are stronger. We persevere, we work hard, we play hard, we win big.

Katapult is transforming the world of lease-to-own with transparent lease-purchase plans that flex to meet the needs of consumers who are overlooked by traditional credit. With proprietary artificial intelligence (AI) and machine learning (ML) risk-modeling technology, Katapult predicts consumer behavior more accurately than traditional credit scores - providing new paths to ownership for people and new customers for omnichannel retailers. Katapult ensures exceptional experiences with seamless integration, both directly with merchants and through ecommerce platforms, and award-winning customer service.

Inclusion is in our DNA. Katapult hires the best candidates without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state and local law.