Careers

Client Operations Manager

Location: US, Full-time, Remote

Department: Client Operations

Reports to: Chief Operating Officer

Remote - Accepting applications for candidates who will reside in and work from one of the following states: NY, NJ, FL, MA, MD, MI, MT, OH, PA, TN, TX, and IL.

About Cuebiq

Cuebiq, a trusted mobility intelligence and consumer insights company, empowers advertisers to analyze and optimize location data through its proven, industry-leading insights tool. With exceptional data and customer service professionals who are at the forefront of privacy standards, Cuebiq has built a data-neutral ecosystem that makes open innovation accessible under strict, explicit opt-in data collection policies. To enhance quality of life across the globe, Cuebiq partners with academic and research institutions on humanitarian initiatives such as natural-disaster relief and epidemiology responses through its Social Impact program. Visit www.cuebiq.com to learn more.

About the Role

We’re seeking a highly organized, technically fluent, and client-focused Client Operations Manager to lead day-to-day operational excellence across our advertising technology accounts. This role is a player/coach role. It blends team leadership, campaign execution (oversight), measurement expertise, and cross-functional collaboration to ensure a premium client experience.

You’ll serve as the operational backbone of the business - driving performance, maintaining service quality, optimizing workflows, and partnering closely with Revenue, Product, and Engineering teams.

Key Responsibilities

1. AdTech Strategy & Campaign Excellence

● Technical Stewardship: Act as the primary subject matter expert for AdTech, including pixel implementation, tag trafficking, and complex AdOps integrations across agencies and media partners.

● Performance Oversight: Oversee the setup, management, and monitoring of all campaign performance to ensure high-quality data output and "white-glove" service.

● Collaborative Partnership: Work closely with CX stakeholders to identify account needs, manage client expectations regarding deliverables, and embrace a solutions-mindset for custom/ad-hoc reporting requests.

● Audience Scoping & Distribution: Lead the scoping of highly customized audience requests, manage pipelines to ensure timely delivery, and oversee the distribution to various endpoints.

2. Operations Management & Leadership

● Team Leadership: Train and lead the team to provide "white-glove" level service and support

● Resource Allocation: Conduct quarterly workload reviews to rebalance accounts across the team, ensuring optimal productivity and coverage.

● Escalation & Monitoring: Serve as the first point of contact for technical escalations; monitor team workloads to ensure all cases are resolved and actively addressed.

● Process Optimization: Continuously identify bottlenecks and collaborate with teams to improve internal tools, workflows, and overall operational efficiency.

3. Data Infrastructure & Platform Management

● Feed Lifecycle (SSI/Spectus): Facilitate feed requests, and technical troubleshooting regarding latency, feed specs, or access issues.

● Compliance & Auditing: Perform regular audits of active feeds to ensure alignment with active contracts and maintain platform integrity.

● Technical Maintenance: Manage S3 credential generation for support requests and proactively manage Destination Accounts (DAs) to prevent automated deactivations or service interruptions.

Qualifications

● 5+ years experience in AdTech, digital media operations, or advertising operations

● 2+ years of people management experience

● Strong knowledge of:

○ Ad trafficking and tagging

○ Pixel implementation

○ Campaign setup and optimization

○ Measurement frameworks

○ Data pipelines and S3 environments

● Experience working with agencies and media partners in complex campaign ecosystems

● Technical Proficiency: Familiarity with S3, Jira, Salesforce. SQL proficiency

● Solution-Oriented: A track record of handling custom/ad-hoc requests with creativity and technical precision.

● Communication: Ability to translate complex technical issues into clear updates for non-technical stakeholders.

● Experience with location data is a plus

Success in This Role Looks Like

● Zero dropped recurring deliverables

● High client satisfaction and minimal escalations

● Efficient case resolution and SLA adherence

● Clear workload visibility and balanced team performance

● Measurable improvements in operational efficiency

● Proactive identification of process and product improvements

Core Competencies

● Operational leadership

● Client-first mindset

● Technical fluency in AdTech ecosystems

● Process optimization

● Cross-functional influence

● Attention to detail

● Calm under pressure

Just a few Perks we offer:

● Comprehensive benefits with generous coverage on medical, dental, and vision insurance

● Unlimited PTO

● Work from home

● Company-paid parental leave

● Flexible spending accounts

● 401(k) with company matching

At our company, every contribution you make has a direct impact. If you thrive in a small, dynamic environment, love learning beyond your job description, and want to bring results while having fun, we would love to welcome you to our team!

Apply directly on LinkedIn or send resume to HR@cuebiq.com

Salary range: $100k-120k base salary dependent on experience and location