Careers

Who We Are:

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.

At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

Crafty Food & Beverage Associates are the face of our in-office Concierge pantry program. They are the human element and the happy face that leads client-site execution on a daily basis. It is a high-energy role for people who derive positive energy from being on their feet and around people.

80% - Food & Beverage Program Execution

• Organizing and stocking of product in all applicable areas of the client site

• Merchandising all products to Crafty’s operational standards

• Maintaining equipment on a daily and weekly basis

• Cleaning equipment, shelving, and counters throughout each shift

• Managing inventory of all Crafty-supplied product in the space on a predetermined cadence, as needed, within the Crafty Platform (application)

• Receiving and organizing deliveries in accordance to Crafty’s operational processes

• Must be able to remain in a stationary position 50% of the time and be able to push/pull/lift boxes weighing up to 50 pounds across the client site for various needs

10% - Hospitality and Problem Solving

• Building a relationship with each client while servicing their space, including checking in on any recent product changes or equipment issues

• Maintaining professional composure and a hospitable attitude while completing daily tasks

• Developing a deep understanding of your client site so you can proactively plan for any issues that may arise during your shift

10% - Internal Communication

• Acting as the “eyes and ears” of Crafty at your client site; sharing observations and recommendations with your manager on a regular cadence

• Observing slow and fast moving products, and making recommendations to your manager

• Communicating any issues, needs, or upcoming changes or events at your client site to the your manager

• Using Slack to communicate with different stakeholders on a daily/weekly basis

This role reports directly to a Client Operations Manager or an F&B Supervisor.

Who we are looking for:

You are:

• Extraordinarily organized. Detail-orientation is an absolute must. You have tried-and-true methods in your arsenal for staying organized and on top of it all.

• Extremely hard working. We are a startup with the mentality that no job is too big or too small for us. You hustle because that’s just how you work.

• Adaptable. You know that in the operations world, you could have all your careful plans derailed. You know how to stay motivated and adapt as the day goes on.

• Calm and collected. This is crucial in joining our field operations team. On a day where everything that could go wrong has gone wrong, you find a way to stay positive.

• Empathetic. As a team member, you care for those you work with. As someone who will work with various departments, you view all things with an empathetic lens.

• Great at Communicating. You are open with your manager about what you need to be successful and have a professional communication style with clients.

• Experience working with high technology coffee machines

• Experience in Merchandising, Hospitality, or Food & Beverage