Head of Technical Program Management



United States
Posted on Tuesday, April 30, 2024

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Twitch, Oscar Health, and Cloud Factory now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years of experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s premier SaaSOps event, and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations.

BetterCloud is headquartered in New York City with a distributed remote workforce in the U.S. and offices in Mecico City, MX. The company is backed by an elite list of technical investors including Vista Equity Partners, Warburg Pincus, Accel, Bain Capital Ventures, Flybridge Capital Partners, and Greycroft Partners.

We are seeking an enterprising person to guide our engineering execution as our Head of Technical Program Management practice. You will report directly to the CTO and work across the organization to ensure we are building a compelling, innovative and highly performant environment aligned to our corporate values -- building the SaaSOps movement and fostering the SaaSOps community.

Who we are looking for:

The Head of Technical Program Management (TPM) is a strategic and integral member of our CTO organization, and will work closely with all of our product & engineering leaders collaborating on the technical direction for BetterCloud. The Head of TPM specifically owns the overall processes for delivery excellence, including our engineering team delivery practices, engineering metrics, and overall technical program reporting. This is a hands-on position. Be ready to roll your sleeves up and implement the practices you create. To be successful in this role, your experience should include:

  • Working with Product and GTM departments defining operating procedures and policies.
  • Building software delivery best practices and ensuring engineering teams are leveraging them.
  • Defining strategic initiatives and collaborating across organizations on projects.
  • Provide executive level technical delivery status and analysis.
  • Drive continuous improvement of the technical delivery across engineering.
  • Attract, recruit and retain top talent utilizing your high EQ and participative leadership style.

What you will do:

  • Develop software delivery lifecycle (SDLC) practices that empower the delivery of amazing products that customers love.
  • Partner across the organization to define, document and train on how we build products at BetterCloud.
  • Define and execute against our Engineering key metrics and MBO’s.
  • Develop and manage the dashboards and analytics that visualize actionable outcomes.
  • Leverage Lean practices to map key workflows while identifying & prioritizing improvements.
  • Collaborate across the organization to continuously improve engineering standards.
  • Create the technical documentation to support our customers, developers and teams.
  • Create Jira automations and structures as needed.
  • Create a more effective and happy Engineering Organization through streamlined tooling, process, and problem solving.

Additional success criteria:

  • You have a track record of thinking strategically.
  • You are process oriented.
  • You work collaboratively, holding yourself and the organization to high levels of accountability.
  • You possess high EQ that you utilize to influence and communicate across all levels and departments.
  • You are open to new ideas and challenge the status quo.
  • You look for opportunities to continuously improve our execution in service of our customers.
  • You are flexible and understand when you have to work outside of the “job description” to get the results that our engineering teams and customers need.

The office of the TPM owns the overall processes for software delivery excellence, Together, we:

  • Develop and champion software development practices that empower the delivery of amazing products that customers love
  • Manage the dashboard and analytics that help us understand and drive outcomes
  • Manage the overall processes and workflows for engineering, continuously identifying & prioritizing improvements
  • Ensure technical documentation is maintained to support our customers, developers and teams
  • Manage relationships with key providers and partners, accelerating delivery of key integrations

What We Offer

  • Medical, Dental, and Vision benefits (100% employer-paid option) HSA and FSA and dedicated mental health resources through Spring Health.
  • Equity options, financial wellness support, geo-neutral pay, WFH stipend
  • Remote friendly culture
  • Our team enjoys 4+ weeks of PTO, plus paid sick/mental health days, and 12 paid holidays.
  • Flexible spending accounts
  • Employee Assistance Program
  • Mental Health Resources
  • 401k
  • Plus more… Think events, a company summit, killer swag and a strong BetterCloud Community!


Salary Range: 155k - 173k

This salary range represents BetterCloud’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and BetterCloud may ultimately pay more or less than the posted range. The final salary for this position will be determined in BetterCloud’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of BetterCloud’s business and other operational considerations.

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.



BetterCloud is an Equal Opportunity Employer, including disabled and veterans.