Careers

About the Team:

At Tegus by AlphaSense, we work directly with some of the world’s most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster. We are persistent, have a strong work ethic, and make decisions with our customer’s top of mind. Join a dynamic and results oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services.

About the Role:

The Senior Director will play a critical leadership role in scaling and optimizing the performance of our service organization. This individual will be responsible for hiring, developing, and leading a team of high-performing people managers and their respective teams, ensuring exceptional outcomes for both customers and experts. The mission of this role is to drive operational excellence, enable consistent and high-quality project execution, and deepen customer engagement by growing expert call volume.

In addition to team leadership, this individual will spearhead strategic initiatives aimed at improving efficiency, streamlining workflows, and enhancing scalability. This includes identifying systemic gaps, designing and testing solutions, and leading cross-functional implementation efforts that drive measurable impact. This leader will establish a strong operational rhythm, define and uphold clear performance expectations, and use data to drive continuous improvement. Cross-functional collaboration is critical – this role will work closely with Sales, Product, Marketing, and RevOps to align priorities, remove blockers, and deliver shared outcomes around customer success and business performance. As a senior leader and culture carrier, this person will model our values, foster a high-performance and high-accountability environment, and play a key role in developing the next generation of exceptional people leaders.

Who You Are:

• 6+ years of experience managing and scaling teams, including experience managing other people leaders.
• Proven ability to coach, develop, and performance-manage teams to exceed service delivery goals and KPIs.
• Demonstrated success leading through complexity in a fast-paced, high-growth environment.
• Strong cross-functional collaboration skills—able to partner effectively across levels and departments.
• Proficiency in data analysis (Excel/Sheets) with a comfort managing through metrics and dashboards.
• Excellent communication and interpersonal skills; able to inspire trust and alignment at all levels.
• Strong strategic thinking paired with a bias for action; capable of balancing long-term vision with short-term execution.
• Embodies an ownership mindset: no task is too small, and they proactively step in to solve problems and drive outcomes.

What You’ll Do:

• Lead and coach a team of people managers, empowering them to drive expert call volume, project fulfillment, and best-in-class customer service.
• Collaborate with Sales, Account Management, Product, and Strategy Ops to align on shared goals, improve handoffs, and deliver end-to-end customer value.
• Partner with Product and Tech teams to define tooling, workflows, and automations that improve operational efficiency and scalability.
• Develop and implement scalable playbooks and frameworks that ensure consistent, high-quality outcomes across customer segments.
• Establish clear team KPIs, manage performance through data, and implement effective incentives and coaching programs to achieve ambitious growth targets.
• Drive strategic, cross-functional initiatives that address operational gaps and unlock long-term growth and efficiency.
• Own a book of business and act as the senior point of contact for a portfolio of customers – cultivating relationships, understanding customer needs, and delivering an exceptional experience at every touchpoint.