Senior SRE Engineer (Reliability Tooling)



Helsinki, Finland
Posted on Friday, March 8, 2024

About AlphaSense

AlphaSense is a market intelligence platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content – including company filings, event transcripts, news, trade journals, and equity research. Our platform is trusted by over 3,500 enterprise customers, including a majority of the S&P 500. Headquartered in New York City, AlphaSense employs over 1,200 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit

Check out what we’ve built so far

The Role

We are looking for a passionate reliability guru who will act as an amplifying agent for the team. Your mission is to make our product as reliable as Swiss watch brands, raising our bar from 99.9% to 99.99% uptime.

In this role, you will be part of a new growing team working on the AlphaSense product, improving its scalability, reliability, monitoring and alerting and ensuring the systems are able to scale with our exponential growth. Depending on your interests, you can also take in platform development closely working with engineers across all domains.

We are looking for a strong experience in exchange for giving you trust pairing with top talent in cloud and software engineering to create the right environment, with power, freedom, and the opportunity to super-charge your career.

Who you are

  • You possess strong experience in Kubernetes, Helm, Prometheus, FluentD, Grafana, and other Cloud-Native solutions
  • You have effective skills for ensuring production uptime and stability by focusing on observability, reliability, availability, performance, capacity
  • Strong experience in building effective processes for continuous improvements of Service Level Objectives (SLOs), mean time to identification (MTTI), mean time to resolution (MTTR), and mean time to failure (MTTF)
  • Experience in one or more of the following: Java, Go, NodeJS, React, Python
  • Experience with on-call rotations (we use PagerDuty for all engineers participating in rotations during working hours)
  • Be a highly collaborative team player who can build strong relationships at all levels of the organization (Product, Engineering, Security, Sales)
  • Any additional experience in search is an advantage.

What you’ll do

  • Identify sources of instability in distributed systems and drive operational excellence in our product design and architecture
  • Work with other SRE’s to champion and establish Site Reliability Engineering Culture in AlphaSense
  • Support development teams in understanding and leveraging SLI’s and SLO’s to improve service availability and performance
  • Contribute to instrumentation and reliability platform creation to provide the best development experience for our teams
  • Drive incidents to resolution by collaborating with multiple engineering teams
  • Improve availability, reliability, and observability of AlphaSense services and reduce the burden of human toil with tooling and automation

What we offer

  • Playing a part in the story of a fast growing company
  • Interesting career opportunities and training
  • Relocation support for single employees, couples and families
  • While we do have an office in Helsinki, we’re a distributed company. We value outcomes over time, and offer flexible working arrangements. We usually meet at the office once a week
  • Private healthcare services from Terveystalo
  • 2 weeks of vacation granted up front, and possibility to use vacation days as they accrue
  • Access to gym room, gaming room, free parking near the office, mobile phone, Lunch benefit, mobile plan, home internet, remote work equipment, and many more....

You can apply by sending your cover letter and resume through the application form.