- Inventory Management: Support commercial inventory flow and accuracy within the remarketing center. Ensure timely and efficient processing of commercial vehicles.
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- Reconditioning Proposals: Review vehicle condition reports and propose appropriate reconditioning recommendations to consignors to maximize sale value and vehicle readiness.
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- Client Liaison: Act as the point of contact for commercial representatives regarding account-specific scorecards, performance metrics, and operational updates. Build and maintain strong customer relationships.
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- Reporting & Communication: Collaborate with the internal Commercial Operations team to deliver consistent, timely, and accurate reporting at the account level. Address inquiries and provide insights on account performance.
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- Cross-Department Coordination: Work closely with sales, operations, and recon departments to align on commercial account objectives and service levels.
- Overseeing the operation/flow of vehicles from transport assignment, check-in to body, keys, mechanic and detail.
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- Monitor all Fleet Lease/commercial accounts and work with other auction manager/s to ensure compliance with client requirements and objectives, corporate requirements, and other directives.
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- Serve as the AutoIMS and commercial AMS expert for the location, working in both systems on a daily basis to keep both clients and internal partners informed.
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- Process and monitor all Fleet/Lease related transactions, such as charges, various sales and auction fees, funds distribution, of checks and wire transfers
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- Monitor the progress of each vehicle throughout the entire auction process and frequently updating customers and other internal stakeholders
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- Partner with operations to ensure completion of work on customers vehicle, including technician efficiency, parts ordering, and job completion times
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- Monitors metrics on a frequent basis to assure achievement of departmental goals.
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- Other duties as assigned.
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