- Actively and consistently support all efforts to simplify and enhance the customer experience.
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- Responsible for overseeing the daily operations of the site, ensuring efficient workflow, quality control, and on-time vehicle processing.
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- Lead and manage site teams across departments including vehicle intake, reconditioning, detailing, mechanical, and logistics. Responsible for determining the optimal flow of vehicles and prioritization of inspection, reconditioning and detailing.
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- Monitor key performance indicators (KPIs) such as cycle times, quality metrics, and production targets. Develop and Implement process efficiencies to continuously improve site KPIs.
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- Ensure compliance with safety standards, environmental regulations, and company policies. Coordinate with the corporate Health and Safety team to monitor safety standards and implement new safety initiatives.
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- Implement and optimize operational processes to improve productivity, cost-effectiveness, and customer satisfaction.
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- Collaborate with internal teams such as sales, logistics, and quality assurance to ensure timely delivery of reconditioned vehicles.
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- Manage vendor relationships for subcontracted services including mechanical work, paint and body, and parts supply.
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- Provide coaching, training, and development for supervisors and hourly staff; oversee staffing and scheduling needs.
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- Ensure a clean, organized, and professional facility appearance.
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- Perform additional duties as assigned.
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