Who we are looking for:

The Titles Administrator is an integral part of ACV Auctions. They are detail-oriented, process focused, and self-motivated. The primary role of this position is to process, verify, and reassign titles from sellers on sold vehicles.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Reassign titles for vehicles sold through Salesforce.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance and negotiability of the title for the buyer’s state.
• Confirm accurate Vin #, Mileage, Release of any Liens, proper signatures of the seller, proper reassignment to the buyer, and that titles contain no alterations.
• Validate a consecutive chain of ownership.
• Quality Assurance & Risk assessment is imperative to this role, as inaccuracy will be a financial liability for ACV and our customers.
• Work closely with Specialists and report any discrepancies in a timely fashion.
• Maintain knowledge of current DMV laws and regulations as they relate to the vehicle titles and interpret titling regulations in each state.
• Document recurring title issues and potential problem scenarios through Salesforce to help with continuous education efforts for the entire title.
• Actively use the Titles Wiki to ensure following the most UTD rules when reassigning ownership to the buyer
• Perform additional tasks as assigned by the Manager

What you will need:

• High School Diploma or GED required
• 1 year customer service or administrative experience
• Title and / or licensing experience preferred.
• Proficiency in Microsoft Office Suite.
• Detail-oriented skills required.
• Quality focused mentality is a must.
• Strong verbal and written communication skills.
• Pleasant disposition and strong customer service skills.
• Desire to roll up your sleeves to get stuff done, doing whatever it takes to delight a customer.
• Ability to multitask.

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