What you will do:

The primary role of the Payments Specialist is to handle the day-to-day payment operations. This role communicates and processes payments with stakeholders.

• Process payment transactions accurately and timely in accordance with established procedures and guidelines.
• Conduct necessary research and follow-up on payment discrepancies or other issues that may arise during payment processing.
• Collaborate with Sales and Operations teams to ensure customer payment information is up to date and accurate.
• Communicate payment status and information to internal and external stakeholders in a timely and professional manner.
• Provide exceptional customer service to internal and external customers by responding promptly to inquiries and providing accurate information.
• Prepare and send invoices to customers in a timely and accurate manner.
• Monitor invoice and billing operations, identify discrepancies and work with internal and external stakeholders to resolve issues.
• Respond promptly to customer inquiries related to invoices and billing statements.
• Maintain accurate records and documentation related to payment transactions, invoices, and billing statements.
• Adhere to established compliance guidelines related to payment processing, transaction management, and invoice and billing operations.
• Perform additional duties as assigned.

What you will need:

• Minimum - High School or GED
• 1 - 3 year Customer service or collections experience
• Self-motivated with a sense of urgency for quality resolution.
• Ability to organize, prioritize, and provide a high degree of service.
• Ability to work and thrive in a fast-paced environment.
• Strong attention to detail and excellent problem-solving skills.
• Accuracy in reporting and presenting financial information.
• Strong verbal and written communication skills required.

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