Who we are looking for:

The Sr Transportation Specialist - Auction Services is responsible for facilitating operations by coordinating commercial, residential, abandoned vehicles, lot sweep/marshalling, physical auction activities, and break-through initiative operations. This role utilizes processes and procedures established by the Transportation department to coordinate lot sweeps, resolve complex logistical issues related to commercial, residential, abandoned vehicles and physical auction activities, and contribute to the seamless and effective operations of the ACV Transportation product. The Sr Transportation Specialist - Auction Services partners with carriers, customers, and internal departments and Teammates to navigate complex seller services-related assignments. This role performs duties with minimal supervision.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage seller and lot sweep-related inquiries; coordinate and manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process, prioritize, and coordinate transactions to support Transportation operations, residential customers, and seller services. Relegate or allocate transactions to appropriate Teammate(s).
• Coordinate and ensure the timely removal of vehicles from designated partner locations. Work in conjunction with transporters and storage partners to achieve resolution.
• Partner with Major Accounts and Product & Technology teams to identify and implement upgraded processes. Identify continuous improvement and customer satisfaction opportunities and make recommendations to management.
• Proactively locate, review, and vet a network of quality transportation services and storage yards. Manage relationships and retain quality services.
• Coordinate contracts with vendors; partner with Legal team to verify accuracy and ensure integrity of contractual agreements.
• Utilize Salesforce to track and document on transportation services and storage yard network. Validate team documentation by reviewing for accuracy, completion, and consistency.
• Adjust pricing and assign carriers to ensure cost-effective and timely movement of vehicles in complex scenarios.
• Partner interdepartmentally, as well as with sellers, buyers, and carriers, to determine statuses of transport jobs.
• Negotiate cost-effective contract rates with high volume carrier partners.
• Update and review status of aged inventory. Report findings to the Abandoned Vehicles team.
• Partner with Payments team to reconcile partner invoices.
• Closely monitor KPIs and take action to align with department and company objectives. Collaborate with management to identify opportunities and develop processes, procedures, and solutions.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak, and understand English.
• High School Diploma or GED, Bachelor’s degree preferred.
• Minimum 3-5 years' experience in customer service and transportation, supply chain, or logistics.
• Complex problem-solving ability
• Dedicated team working skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Experience with business technology, including Microsoft Office or G Suite, and Salesforce.

Compensation: $25.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position.

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