Careers

The Team Lead, Outside Coordinator supports the day-to-day operations of the Outside Account Coordinator team by ensuring efficiency, quality, and compliance with industry standards. This role is critical to managing vehicle flow, inspection accuracy, and reducing cycle times in our remarketing processes. This role will also focus heavily on staff development and process improvement.

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Develop, implement, and maintain SOPs for CR processes

• Lead continuous training for new and existing team members

• Conduct audits to identify training needs and areas of improvement
• Collaborate with Outside Account Coordinator team to uphold certification program standards
• Ensure alignment with NAAA arbitration policies and procedures
• Guide vehicle flow between CR, Outside Coordinator, and reconditioning teams

• Provide operational support across departments

• Perform additional duties as assigned