Customer Relationship Manager - Capital

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

• Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for:

ACV is looking for a Customer Relationship Manager - Capital with a talent for expanding market share and revenue growth by focusing on customer relationships. This individual should be focused and disciplined in portfolio management to consistently manage risk and identify potential loss situations. The Customer Relationship Manager - Capital will have key responsibility in identifying growth opportunities within the portfolio and identifying opportunities for ACV.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide exemplary customer service at all times to customers, internal partners and external partners.
• Consistently and proactively engage with new and existing customers to become a trusted advisor, understand their business, and recommend solutions that will help them manage and grow their business.
• Support customers through the new customer onboarding process by explaining expectations and providing guidance in tasks and transactions
• Utilize ACV’s Customer Relationship Management (CRM) and data analytics tools to analyze customer information and develop sales strategies for assigned customer base.
• Promote marketing campaigns with existing customer base.
• Utilize available reporting tools for prospecting growth opportunities and identifying potential risk situations.
• Partner with ACV’s sales teams to provide consistent lead generation to expand ACV’s growth as a whole.
• Consistently utilize critical thinking skills to help provide solutions to customers and ACV Capital
• Work with other corresponding ACV Capital departments to drive portfolio growth and risk mitigation. Departments to include credit, collections and sales.
• Responsible for the accurate preparation of contracts, Uniform Commercial Code (UCC’s) and Purchase Money Security Interest (PMSI) notices.
• Be a consistent contributor to ACV Capital’s culture by offering solutions for streamlined processes and opportunities for improvement.
• Responsible for daily communication with accounts regarding past due payments and providing potential solutions to customer cash flow issues.
• Responsible for daily reconciliation of lot audits and acting as a liaison between the lot audit department and customers.
• Duties to include consistent and accurate daily delinquency follow up , managing daily transactional workflows and other duties as assigned.

What you will need:

• Ability to read, write, speak and understand English.
• Bachelor’s degree in business, finance, or a related field preferred.
• 2+ years’ experience in the finance services industry required.
• 5+ years’ experience in a customer service, sales, or sales support role.
• Automotive industry experience highly desired.
• Ability to elevate relationships through leadership and communication skills
• Strong ability to drive sales by establishing strong internal and external relationships.
• Demonstrated ability to consistently meet and exceed sales goals.
• Experience with Google Products and Salesforce Customer relationship management (CRM) tool familiarity
• Demonstrated history of being a team player, collaborating with others to solve problems.
• Displays a sense of urgency and self-motivation.

Compensation: $61,000 - $71,000 annually. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

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