Logistics Specialist



Worcester, MA, USA · Worcester, MA, USA · United States
Posted on Wednesday, June 26, 2024

Logistics Specialist

Worcester, MA, USA Req #2857
Thursday, June 20, 2024

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

  • Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)

Who we are looking for:

The Logistics Specialist is responsible for coordinating dealer partners and field inspection team operations. This role dispatches, reassigns, and monitors assignments to field staff to perform inspection services between internal and external customers. The Logistics Specialist utilizes established processes and procedures to make logistics-related decisions to resolve or complete tasks successfully.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Dispatch assignments to field staff. Coordinate inspection services between internal and external customers.
  • Utilize systems to coordinate services and streamline logistics operations for customers and internal stakeholders.
  • Reapportion and monitor assignments based on time, distance, and inspection type analytics.
  • Partner with the Field Analysts to optimize inspector utilization.
  • Confer with internal/external customers to resolve issues, answer requests, and provide ETAs and updates.
  • Review various reports to ensure service level agreements are handled competently and efficiently.
  • Build and maintain customer satisfaction with the products and services offered by the organization. Provide excellent service to internal and external customers and stakeholders.
  • Perform additional duties as assigned.

What you will need:

  • High School Degree or equivalent required. Associate’s degree preferred.
  • 1-2 years administrative or customer service experience.
  • Ability to read, write, speak and understand English.
  • A minimum of 2 years of Logistics or Dispatching experience strongly preferred.
  • Experience with Salesforce or Field Service Lightning preferred.
  • Experience with logistics software and Microsoft Office or G Suite.
  • Attention to detail, analytical thinking, and problem-solving skills.
  • Interpersonal and communication skills with the ability to collaborate effectively across teams.
  • Ability to manage multiple tasks and deadlines in a fast-paced environment.
  • Demonstrated adaptability and willingness to learn and grow within the organization.
  • Ethical and dependable, maintaining confidentiality in handling sensitive financial information.
  • Self-motivated and proactive approach to tasks and responsibilities.

No immigration or work visa sponsorship will be provided for this position.


Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.

Other details

  • Job Family Operations
  • Job Function Logistics
  • Pay Type Hourly
  • Job Start Date Thursday, June 20, 2024