Systems Consultant - Training



Boston, MA, USA · Boston, MA, USA · United States
Posted on Wednesday, June 26, 2024

Systems Consultant - Training

Boston, MA, USA Req #2870
Friday, June 21, 2024

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

  • Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)

Who we are looking for:

As a Systems Consultant - Training at ACV MAX, you will be instrumental in training and expanding our partnerships with key automotive retail groups. This role requires strong written and verbal communication skills, a strategic focus on relationship management, product advocacy, with a significant emphasis on in-person engagements with a consultative training approach. The ideal candidate will bring a blend of automotive retail experience, a deep understanding of dealership operations, and expertise in SAAS account management within the automotive sector.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Conduct comprehensive training sessions on ACV MAX for new users, covering system overview, functionality, report analysis, and setting success benchmarks.
  • Ensure consistent follow-up with users post-training for at least one month to solidify the adoption and utilization of ACV MAX.
  • Collaborate with Major Account and Inside Account executives for smooth initial launches, including coordinating training plans and schedules.
  • Undertake significant travel to deliver live training sessions and consultative support across various locations.
  • Serve as a product expert, capable of leading both small and large group training, tailored to the audience's expertise level.
  • Analyze system usage post-launch to measure success and identify areas for further support or training.
  • Provide consultative training to dealership managers, adapting to their specific needs and operational nuances.
  • Liaise with the Director of Major and Regional Accounts to uncover training opportunities within the existing customer base.
  • Travel: Commit to heavy travel, including 2-3 weeks per month of in-person meetings, to maintain a tangible presence with dealer partners.
  • Perform additional duties as assigned.

What you will need:

  • Ability to read, write, speak and understand English.
  • Exceptional communication and interpersonal skills, comfortable with both live and virtual presentations.
  • Ability to travel extensively (2-3 weeks per month).
  • Team player with a consultative approach and the ability to work under the guidance of the VP of Customer Success.
  • Preferred:
    • Bachelor's degree preferred.
    • Familiarity with Max Inventory software and an in-depth understanding of dealership operations.
    • Experience in the automotive industry, particularly with automotive groups and auctions, is advantageous but not mandatory.
    • Proficiency in tools such as Google Workspace, Microsoft 360 products, Salesforce, Zoom, and various automotive industry platforms (ACV, OVE, Openlane, BackLot Cars, vAuto, AAX, Inventory Plus, Vincue, Dealerslink).
    • Proven ability to conduct and organize impactful meetings with decision-makers and managers.
    • Strong analytical skills to gauge system usage and user competency post-training.

No immigration or work visa sponsorship will be provided for this position.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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Other details

  • Job Family Information Technology
  • Job Function Major Accounts
  • Pay Type Salary