Regional Field Manager



Oregon, USA · California, USA · Washington, USA
Posted on Sunday, June 9, 2024

Regional Field Manager

Northern California, CA, USA ● Oregon, USA ● Washington, USA Req #2763
Monday, June 3, 2024

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

  • Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)

Who we are looking for:

ACV is looking for an enthusiastic, experienced Regional Field Manager, who has a background in the automotive space, a passion for cars, and wants an opportunity to join a growing company. Our Regional Field Managers are critical to the success of our business. They work closely with Territory Managers, the Inside Sales Team, and Vehicle Condition Inspector teams within the region to drive overall customer success. They need to understand the dealership and wholesale car business. They are "road warriors" who have boundless energy and work tirelessly to support their territory, train our teams, and provide our clients with the best service. At ACV, we pride ourselves on trust, transparency, and credibility, and our Territory Managers deliver this to our customers every day.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Responsible for training/mentoring VCIs while improving quality control in the field
  • Train new hires in the field once they have completed initial training, including FSL, Salesforce, Apex, Amp, True360, Off-Lease, Wholesale, and all software/physical tools required for the role.
  • Assist in training and mentoring to improve the performance of our VCI workforce.
  • Assist in managing scheduling efficiencies and communicating with FSL, Territory Managers, Regional Directors, and others as necessary to ensure VCI efficiency within the region.
  • Assist in any overflow inspections or business critical circumstances when needed
  • Responsible for contributing to the management/mitigation of arbitration costs and guidelines within set performance expectations.
  • Provide clear focus on the reduction of avoidable arbitration through analysis, review, and building strategy to support field teams.
  • Provide data and information to Territory Managers, Regional Sales Directors, and other leaders as needed for areas trending above Arbitration expectations.
  • Regularly and consistently meet with all VCIs in the region and have a formal QBR to review Business results with each VCI at least once per quarter.
  • This is a field-based position that will travel throughout the assigned area within the US and will be exposed to outdoor climate and frequent travel.

What you will need:

  • High School or GED - required
  • 5 year(s) Dealership experience on either the used or new car side of business or equivalent experience is preferred.
  • Ability to read, write, speak and understand English.
  • Strong commitment to incredible service to internal and external customers.
  • Experience selling into dealerships, automotive inspection quality assurance, and auction knowledge is strongly preferred.
  • Ability to work in the field across your assigned region as required ( generally daily), supporting Vehicle Condition Inspectors and the Field Leadership
  • Have a solid understanding of the retail/wholesale marketplace in an operational context to best position ACV Auctions.
  • Excellent relationship-building skills
  • Understanding of the importance of building internal and external networks to increase personal effectiveness.
  • Ability to be self-motivated and able to work independently.
  • Adapt quickly to shifting priorities and assists others in doing so.
  • Experience using a CRM (preferably Salesforce) and other systems as required to support the development and training of Field Teams.
  • Ability to travel as needed to meet the expectations of the role, including meetings, training, and other activities as required.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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Other details

  • Job Family Sales
  • Job Function Field Mgmt
  • Pay Type Salary
  • Required Education Some College