Commercial - Client Services Administrator



Customer Service
Buffalo, NY, USA
Posted on Saturday, June 1, 2024

Commercial - Client Services Administrator

Buffalo, NY, USA Req #2764
Friday, May 31, 2024

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

  • Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)

Who we are looking for:

The Client Services Representative plays a key role in growing business with ACV's fleet/lease sellers. This role assists in building a marketplace for vehicles from ACV's largest sellers as well as be the primary contact for small to medium-sized fleet/lease sellers. The Client Services Representative has the ability to not only make sense of data, but to also communicate what it means, as well as balancing professionalism at all times. This role reports directly to the Manager, Commercial Client Services, and performs basic customer service-related tasks under direct supervision.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Work closely with the Commercial team and other ACV teams in an administrative role supporting day-to-day activities and supporting the efforts of our Commercial clients.
  • Conduct outreach to vendors, partners and clients for needed documentation to process transactions, including but not limited to vendor and client invoices, condition reports, repair estimates, pricing and vehicle titles activities.
  • Assist with organizing, tracking and problem resolution in the completion of pre-auction activities, sales transactions, and client invoicing, etc.
  • Assist with facilitating and processing Bid and Sales transactions
  • Assist with internal data entry, updates, and report generation in support of the Client Service Mangers and our cliental
  • Assist with data entry and updates into our Client applications if/when needed
  • Track and following up with internal supporting partners to ensure accounts flow through processes efficiently and timely
  • Assist the organization in ensure we are meeting or exceeding all SLA and KPI requirements
  • Act as the back up to the Client Services Manager when absent and/or traveling.
  • Perform additional duties as needed

What you will need:

  • High School Diploma, GED, or equivalent required. Bachelor’s degree preferred.
  • 1-2 years’ administrative, customer service, or documentation management experience.
  • Ability to read, write, speak and understand English.
  • Prior experience in a similar role within a service center environment is preferred
  • Proven organizational skills and possess excellent attention to detail skills
  • Demonstrated communication and interpersonal skills
  • Possess a sense of urgency and self-motivation
  • Comfort working on a fast-paced, high-volume setting
  • Proficient in using Microsoft Office Suite and relevant data entry software, Salesforce experience a plus

Compensation: $18.50 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.


Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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Other details

  • Job Family Sales
  • Job Function Major Accounts
  • Pay Type Salary