Enterprise Applications - Technical Program Manager II, Salesforce CRM



IT, Sales & Business Development, Operations
Buffalo, NY, USA
Posted on Friday, May 17, 2024

Enterprise Applications - Technical Program Manager II, Salesforce CRM

Buffalo, NY, USA Req #2487
Thursday, March 28, 2024

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

  • Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)

Who we are looking for:

We are searching for a talented Salesforce Technical Program Manager to join our fun and committed Enterprise Applications team driving innovation and efficiency. You’ll get the chance to lead exciting corporate initiatives bringing together process and technology with Salesforce. Your commitment to removing organizational inefficiencies and maintaining a healthy application environment will play a key role in enabling future growth.

Your focus will revolve around management of our Sales, Service, and Marketing CRM programs at ACV while supporting the larger Enterprise Applications team and Salesforce.

In short, you’ll be integral to supporting the building of highly scalable business application software and developing innovative solutions for business process automation. Not to mention, you’ll get to impact people in a meaningful way and work with a highly collaborative, passionate group of Product and Tech professionals.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Manage the program lifecycle via ticket creation and maintenance, escalation, quality testing, and deployment.
  • Drive clear decision making (process, tools, and facilitation) required to balance risk, effort and timelines.
  • Proactively identify and analyze areas of risk and advise project team on solutions and preventative measures relate to our goals and the technical area of the project.
  • Develop compelling stories summarizing our work for a variety of audiences and seek opportunities to disseminate knowledge, key learnings, and products developed.
  • Identifying customer needs and overseeing service delivery within the business context
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
  • Facilitate the development of collaborative cross-team dependency solutions.
  • Communicate effectively with technical and non-technical stakeholders.
  • Guide timely escalation and/or negotiation up the chain when needed.
  • Lead and implement process improvements (change management).
  • Ensure appropriate, regular cadence of communication across all stakeholders.
  • Monitor implementation of individual programs through day-to-day coordination, analysis and review of data, stakeholder discussion, and problem solving.
  • Manages the SDLC process from development through production, ensuring the successful, stable, and controlled transition of new software, updates, and configuration changes.
  • Perform other duties as assigned.

What you will need:

  • Bachelor’s degree or working equivalent in software administration, development, and management.
  • 2-3 years’ experience as a business analyst or in program management working with Salesforce.com.
  • Ability to read, write, speak and understand English.
  • Experience in Agile Delivery Methodology
  • Experience with frameworks and best practices in Salesforce ecosystem.
  • Knowledgeable on both the declarative and programmatic aspects of the Salesforce.com platform
  • Highly organized, success-driven individual with a “can do” attitude.
  • Ability to organize and communicate technical requirements and ideas with team members of various technical experience.
  • Clear communication style that exudes executive presence and confidence, proficient in English both written and oral
  • Proven track record of successful delivery in a highly ambiguous environment
  • Preferred:
    • BS/MS in Business Management, Management Information Systems, or a related field
    • Experience with Salesforce Sales, Service, and Marketing Clouds
    • Experience in a technology company a plus.
    • Experience interfacing with business and technical teams.

Compensation: $85,000.00 - $95,000.00 annually. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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Other details

  • Job Family Program Management
  • Job Function Program Mgmt
  • Pay Type Salary