IT - Team Lead, IT Operations



IT, Operations
Buffalo, NY, USA
Posted on Friday, May 17, 2024

IT - Team Lead, IT Operations

Buffalo, NY, USA Req #2644
Thursday, May 2, 2024

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

  • Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)

Who we are looking for:

The Team Lead, IT Operations is responsible for overseeing and managing the day-to-day operations of the IT Operations team. This role provides strategic direction, guidance, and supervision to ensure the efficient and effective operation of ACV's IT infrastructure. The Team Lead, IT Operations is accountable for the IT Operations team through establishing and monitoring goals, objectives, and KPIs to ensure efficient operations and management of ACV's IT operations and infrastructure.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Lead, mentor, and coach a team of IT administrators, providing support and guidance to enhance their skills, performance, and professional growth.
  • Foster a positive and collaborative team culture that encourages innovation, continuous learning, and a commitment to excellence.
  • Support the development, implementation, and maintenance of support methodologies, team processes and documentation in order to facilitate problem solving, focusing on customer service, ease of use, and comprehension.
  • Organize and conduct regular group and one-to-one meetings, addressing performance and professional development opportunities
  • Collaborate with other departments and stakeholders to understand IT requirements and priorities, and ensure the team's activities align with organizational goals.
  • Manage and prioritize projects, delegating tasks appropriately to team members, and tracking project progress to ensure successful completion.
  • Oversee the maintenance, configuration, and optimization of various IT systems, networks, and applications to ensure their stability, security, and performance.
  • Implement and enforce best practices for system administration, security, and data integrity.
  • Lead the team in responding to and resolving critical incidents and outages, ensuring minimal impact on business operations.
  • Conduct post-incident reviews to identify root causes and implement preventative measures.
  • Act as a liaison between IT administrators and upper management, providing regular updates on team activities, projects, and challenges.
  • Collaborate with cross-functional teams to align IT initiatives with broader company strategies.
  • Ensure accurate documentation of system configurations, processes, and procedures for reference and training purposes.
  • Generate reports on team performance, project status, and system health to present to relevant stakeholders.
  • Provide technical expertise and guidance to the team in troubleshooting and resolving complex IT issues, ensuring timely and effective problem resolution.
  • Stay current with industry trends and emerging technologies to drive improvements and optimizations within the IT infrastructure.
  • Perform additional duties as assigned.

What you will need:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field required.
  • 5 years’ IT Admin, Operations, or related experience.
  • 2 years’ progressive supervisory/management experience
  • Ability to read, write, speak, and understand English.
  • Proven experience in IT administration, with a strong background in system administration, networking, and security.
  • Demonstrated problem-solving abilities, focusing on finding innovative solutions to complex technical challenges.
  • Proven communication skills, both verbal and written, with the ability to convey technical concepts to both technical and non-technical stakeholders.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are a plus.
  • Proficiency in ITIL framework and project management methodologies is advantageous.

Compensation: $84,000.00 - $88,000.00 annually. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position.


Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.

Other details

  • Job Family Information Technology
  • Job Function IT Operations
  • Pay Type Salary