Transportation - Transportation Admin

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

• Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for:

ACV Auctions Transportation is looking for an enthusiastic Transportation Administrator who has a knack for cars and wants an opportunity to join a growing company. Transportation is fast-paced and vital to our business; our carrier partners work hard and appreciate super fast payment. This role is responsible for verifying buyer transport orders and achieving the successful resolution of carrier payment inquiries in a timely manner.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for ensuring timely payment to our carrier partners
• Verify receipt and accuracy of bills of lading (BOL)
• Assist carriers with payment inquiries
• Communicate the value of working with ACV and why they would want to partner with us.
• Convert carriers from check payments to ACH by communicating how much faster it is
• Verify all pertinent carrier information is accurately entered into Salesforce
• Set proper expectations with carriers regarding how fast we pay
• Collect and upload carrier documents to Netsuite and Salesforce
• Provide high-quality support to carriers via phone and email as needed
• Resolve challenging and complicated payment issues with effective problem solving skills
• Follow through to ensure timely, proper resolution and provide continuous communication to all parties involved.
• Other duties as assigned.

What you will need:

• High School Diploma or equivalent required.
• 1 year related experience in customer service, transportation, and/or payments operations.
• Ability to read, write, speak and understand English.
• A reliable self-starter attitude that can thrive in an entrepreneurial environment.
• The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
• Problem-solving capability.
• Able to navigate multiple departments.
• Comfort in talking to customers on the phone.
• Team Player who willingly accepts change and continuous improvement.
• Excellent communication and organizational skills.
• A sense of urgency and self-motivation.
• Familiar with business technology (Microsoft Office Suite), Salesforce a plus.

Compensation: $18.50 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position.