Titles Specialist

Buffalo, NY, USA Req #1903
Friday, September 22, 2023
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 

Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer: 
  • Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)
What you will do:

ACV Auctions is looking for an enthusiastic Titles Specialist who has a knack for cars and wants an opportunity to join a growing company. Our Title Specialists are an integral part of our company. They are detail orientated, process focused, and self-motivated - explaining to our clients what they need to know about our process in a way they can understand. They have boundless energy and work creatively to ensure our clients get nothing but the best. At ACV Auctions we pride ourselves on Trust, Transparency, and Credibility and our Operations Associates deliver this to our customers every day.

This position ensures the accurate and efficient processing of vehicle titles verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.
  • Process and reassign titles for vehicles sold by the auction.
  • Examine vehicle title for accuracy and conformity to specified requirements.
  • Verify acceptance of the title in the state for which it is filed.
  • Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
  • Determine negotiability of title document and assess for potential fraud
  • Report any title discrepancies.
  • Resolve titling issues through interaction with customers, dealers, and regulatory agencies.
  • Handle all Title problems as efficiently as possible, and follow through until resolved.
  • Work closely with our Outside and Inside Sales teams for the most efficient resolution of title
  • issues
  • Identify potential solutions and execute quickly.
  • Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
  • Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department service.
  • Run outstanding title reports, review and contact sellers regarding outstanding titles.
  • Perform other duties as assigned by manager.
What you should have:
  • License & Title experience preferred.
  • Proficiency in Google Suite (Gmail, Sheets, Docs).
  • Strong verbal and written communication skills.
  • Good communication and interpersonal skills required.
  • Strong technical aptitude.
  • Ability to stand, walk, or sit for prolonged periods of time.
  • Ability to bend, stoop, squat or kneel.
Compensation: $19.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

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Our Values 

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
   


At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
 
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Other details

  • Job Family Operations
  • Job Function Titles
  • Pay Type Hourly
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Location on Google Maps
  • Buffalo, NY, USA